TERMS AND CONDITIONS
In this document we will outline the terms and conditions for the use of this website. If you do not agree to any parts of this document you must not use this website.
- Who we are
- Office Hours
- Payments / Orders
- Delivery / Returns
- Order Cancellation
- Mistakes / Omissions
- Viewing Orders
WHO WE ARE
"Chester Model Centre" is a family run business that trades from Chester City Centre.
Our office address is:
Chester Model Centre 71 - 73 Bridge Street Row East, Chester, Cheshire CH1 1NW
You may contact our office during office hours by calling 01244 400 930.
You may email the office by sending an email addressed to firstname.lastname@example.org.
Office hours are:
- Mon-Sat: 10-5
- Sun: 11-4
PAYMENTS / ORDERS
Orders will not be processed until a payment connected with such order is made in full.
All orders that are to be paid for using either PayPal or a debit/credit card will be paid for in full via a single transaction using the selected service. Upon a successful payment, the order will be raised and instantly set to be processed.
In the case that a 'Bank Transfer' is offered as a method of payment and chosen by the customer, the order will remain in a 'Pending' state and will not be processed until payments carrying the order number have cleared in our business bank account - Details of the sort-code, account number and reference number will be sent via email with the order confirmation.
DELIVERY / RETURNS
Please see the 'Delivery / Returns' page for more information.
In line with the 'Consumer Contracts Regulations 2014' you can cancel your order at any point from the moment you placed your order, to 14 days after you receive the last items of your order.
Please note: - CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items are exempt from the right to cancel.
MISTAKES / OMISSIONS
If your order includes items that are tailor-made and that require data (words / numbers / information) we will replicate this information exactly (by automatic means) - If you make a spelling mistake then this will be reflected in the bespoke item, it is not our responsibility to check spellings.
If we have made an error in replicating this information you are entitled to a full refund / replacement.